We ship orders by couriers within NZ and DHL International or NZ Post for international order. An email will be sent to you, with courier tracking details, as soon as your order is shipped.
Orders are usually processed within 24 hours and should be received within 2-3 days of dispatch.
Currently orders are being shipped out of New Zealand, but we working on setting up centralised distribution centres in other countries, so that we can eventually offer Free Shipping Worldwide. We appreciate your patience while we set this up.
If you’d like your parcel left in a secure location at home, please leave a note on your order and let us know, with any instructions. Please note – if you do request your order to be left, we are not liable for any losses which may occur.
Shipping within New Zealand NZ$10
Shipping to Australia NZ$35
Shipping to Rest of World $NZ$50
* Many countries charge customs duties/taxes for international orders. Please review your countries customs policies as we are not responsible for the payment of those fees. All import duties and taxes are the responsibility of the customer.
What happens if I don’t like the products I ordered?
Please send us an email to let us know what the problem is. We’re always interested to receive feedback. Then, send your products back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or store credit (postage not included).
NB: Returned items must be received by us in the same condition as you received them.
If you have any queries about selecting skincare products, please email us as this will make it much easier for you to be able to select products that are right for you.
What about if the product breaks, is faulty, or is not what I ordered?
In this case, we’re happy to provide a refund, replacement, exchange or store credit, including all postage costs. Please make sure you email us within 7 days of receiving your order, so that we can make the necessary arrangements.
How to return products?
First of all, please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have emailed us first as this will help us help you and all of our customers in the future.
You’ll then need to send the products to us:
1 Skibo St, Kew
DUNEDIN, NZ 9012
Please note that your return must be sent back within 30 days of the order date.